The key facts about your Onyx Fibre contract, provided before you order in line with Ofcom’s General Conditions. Read alongside the full Terms & Conditions.
Your monthly price is fixed for your minimum period, and it doesn’t leap up when your contract ends. The only change is a single annual adjustment each April in line with CPI inflation. That’s it.
Onyx Fibre provides full-fibre (FTTP) broadband to the home. All plans include unlimited data, a supplied Wi-Fi router, and access to UK-based support. Speeds shown are the headline download speed of the plan; your line’s estimated speed range is confirmed at the point of sale and in your order confirmation.
| Plan | Speed (down/up) | 24-month | 12-month |
|---|---|---|---|
| Spark Full Fibre 40 | 40 Mb / 10 Mb | £24/mo | £27/mo |
| Glow Full Fibre 80 | 80 Mb / 20 Mb | £27/mo | £30/mo |
| Beam Full Fibre 115 | 115 Mb / 20 Mb | £29/mo | £32/mo |
| Ray Full Fibre 150 | 150 Mb / 30 Mb | £32/mo | £35/mo |
| Flare Full Fibre 330 | 330 Mb / 50 Mb | £37/mo | £40/mo |
| Surge Full Fibre 500 | 500 Mb / 75 Mb | £42/mo | £45/mo |
| Nova Full Fibre 1000 | 1000 Mb / 115 Mb | £49/mo | £52/mo |
Prices include VAT. Optional add-ons (Onyx Mesh £5/mo each, Onyx Hub 6E £4/mo, Static IP £5/mo, Onyx Care £4/mo) are added to your monthly total where selected.
24 months, or 12 months where chosen at a slightly higher monthly price.
Fixed at your agreed monthly price, adjusted once a year each April by CPI.
No increase for reaching the end of your term — the same price continues, still CPI-adjusted annually.
Standard installation is included. Any one-off charges are shown before you confirm your order.
14 days from the day after your contract starts to change your mind (see Cooling-Off Rights in the T&Cs).
An Early Termination Charge may apply if you leave before the end of your minimum period, based on the remaining months.
By monthly Direct Debit, taken on or around your service go-live date each month.
Call 0343 538 6611 or use live chat. If we can’t resolve a complaint, you can refer it to our ADR scheme (see Complaints Code).
Your contract is made up of this Contract Information, your Contract Summary, the Terms & Conditions, the Tariff Plan and Price Guide, the Fair Usage Policy, the Complaints Code and the Privacy Policy. Nothing in these affects your statutory rights.
Onyx Fibre Limited, PO Box 12927, Ingatestone, Essex CM4 9YW · onyxfibre.co.uk · 0343 538 6611